Privacy Policy - Reliable Glass & Stone

Type of website: Ecommerce
Effective date: January 30, 2026

www.reliableglassnc.com (the “Site”) is owned and operated by Reliable Glass & Mirror. Reliable Glass & Stone can be contacted at:
[email protected]
(919) 893-9689

At Reliable Glass & Stone, accessible from www.reliableglassnc.com, protecting the privacy of our visitors is one of our main priorities. This Privacy Policy outlines the types of information that are collected and recorded by Reliable Glass & Stone and how we use that information.

If you have additional questions or would like more information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information they share and/or that is collected by Reliable Glass & Stone. This policy does not apply to any information collected offline or through channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. Where required by law, your consent is obtained prior to the collection or use of certain information, including consent to receive SMS text messages.

Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Request confirmation of whether we process your personal data and access that data
Request correction of inaccurate personal data
Request deletion of personal data we have collected about you
Obtain a copy of your personal data in a portable format
Opt out of the processing of personal data for targeted advertising

How We Use Your Information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you directly for customer service, appointment scheduling, project updates, and—if you have opted in—marketing and promotional purposes, including via email or SMS text messaging
Send you emails
Find and prevent fraud

SMS Communications & Mobile Information
If you provide your mobile phone number and expressively consent to receive text messages from Reliable Glass & Stone, we may send you SMS messages related to customer service, appointment confirmations, project updates, and—if you have opted in—marketing or promotional messages.

SMS consent is not shared with third parties or affiliates. Your mobile information will only be used by Reliable Glass & Stone to communicate directly with you regarding our services.

You may opt out of SMS communications at any time by replying STOP to any message or by contacting us directly. Message frequency varies. Message and data rates may apply.

Log Files
Reliable Glass & Stone follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like many websites, Reliable Glass & Stone uses cookies to store information such as visitors’ preferences and the pages on the website that are accessed or visited. This information is used to optimize the user experience by customizing website content based on visitors’ browser type and other relevant information.

You can choose to disable cookies through your individual browser options. More detailed information about managing cookies for specific web browsers can be found on the respective browser websites.

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of Reliable Glass & Stone’s advertising partners.

Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or web beacons in their respective advertisements and links that appear on Reliable Glass & Stone. These technologies are sent directly to users’ browsers and automatically receive your IP address when this occurs. They are used to measure the effectiveness of advertising campaigns and to personalize the advertising content you see on websites you visit.

Please note that Reliable Glass & Stone has no access to or control over the cookies used by third-party advertisers.

Third Party Privacy Policies
Reliable Glass & Stone’s Privacy Policy does not apply to other advertisers or websites. We encourage you to review the respective privacy policies of these third-party ad servers or websites for more detailed information about their practices and instructions on how to opt out of certain options.

While we may use trusted service providers to support our website and business operations—such as website hosting, analytics, customer relationship management, appointment scheduling, email delivery, and SMS communications—these providers are permitted to access personal information only as necessary to perform services on our behalf and are contractually obligated to protect and use the information solely for those purposes.

SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.

Sale or Sharing of Personal Information
Reliable Glass & Stone does not sell personal information to third parties and does not share personal information for cross-context behavioral advertising. We do not sell, rent, or trade customer information, including mobile phone numbers or SMS consent data, for monetary or other valuable consideration.

North Carolina Consumer Privacy Rights
If you are a resident of North Carolina, you have certain rights regarding your personal data under applicable state privacy laws, including the North Carolina Consumer Data Protection Act (NCDPA).

Subject to applicable law, North Carolina residents may have the right to:

Request confirmation of whether we process your personal data and access that data
Request correction of inaccurate personal data
Request deletion of personal data we have collected about you
Obtain a copy of your personal data in a portable format
Opt out of the processing of personal data for targeted advertising

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may need to verify your identity before processing your request.

If we decline to take action regarding your request, you have the right to appeal our decision by contacting us at the same email address. We will respond to appeals within the timeframe required by applicable law.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We want to ensure that you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information
Protecting children’s privacy while they use the internet is important to us. We encourage parents and guardians to observe, participate in, and monitor or guide their children’s online activity.

Reliable Glass & Stone does not knowingly collect any personally identifiable information from children under the age of 13. If you believe that your child has provided such information on our website, we encourage you to contact us immediately, and we will promptly remove that information from our records.

If you have any questions about this policy or how your information is used, please contact us:
Reliable Glass & Stone
[email protected]
(919) 893-9689
5900 Triangle Dr, Raleigh, NC 27617